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Chapter 25. Make Email Effective > Remember your “Netiquette”

Remember your “Netiquette”

When communicating by email, all you see is a computer screen—no facial expressions, no voice on the phone. So always check your message for tone and possible misinterpretations.

Email is a permanent record. Don’t send anything with potential legal implications or risk copyright or licensing infringement.

Always edit and proof for correctness. Respect your reader’s time: missing caps and punctuation, misspellings and mistakes in grammar and word usage distract your reader. The written word represents you and your organization.

If asking questions, itemize your inquiries with numbers or letters. This will make it easier for the recipient to provide itemized responses.

Before sending an angry message, go have a cup of coffee and reconsider.


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