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Chapter 63. Zest

Chapter 63. Zest

The dictionary defines zest as “stimulating or exciting quality. Keen enjoyment; gusto”—for example: a zest for life.

This book started with A for Attitude. Now here we are at Z for Zest! We hope we have helped you improve your telephone skills and customer service abilities. The idea is for you to be very good at what you do—to have a zest for helping people.


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