• Create BookmarkCreate Bookmark
  • Create Note or TagCreate Note or Tag
  • PrintPrint
Share this Page URL
Help

Chapter 58. We Are Customers to Each Other

Chapter 58. We Are Customers to Each Other

Why is it that “inside calls” are often treated differently than “outside calls?” In many organizations, the type of ring indicates an inside call—for instance, short rings rather than long ones. These are sometimes answered with a brisk “Yeah?” But it makes good sense to answer the telephone the same way all the time. Callers from inside your company deserve the same professional treatment that you give to outside callers!

Customer service is a high priority with most companies, and this sense of good service must start from within. If high-quality service is not practiced within, it will probably not get out over the phone lines to customers and clients.


PREVIEW

                                                                          

Not a subscriber?

Start A Free Trial


  
  • Creative Edge
  • Create BookmarkCreate Bookmark
  • Create Note or TagCreate Note or Tag
  • PrintPrint