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Chapter 55. Unavoidable Delays in Answering

Chapter 55. Unavoidable Delays in Answering

Many companies have a policy that any inbound phone call should be answered no later than the third ring. But what happens when this is not possible—for instance, when you are busy or in the office alone?

When you have answered a phone that has rung more than the preferred three times, use this apology buffer:


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