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Chapter 49. Smile

Chapter 49. Smile

Perhaps at a seminar or presentation on telephone skills, you have been told, “You need to smile when you are on the telephone.” Actually that is only half right. It is even better to smile before you pick up the telephone! If you are not friendly before you know who it is, afterward may be too late. Can you “hear” a smile? Of course you can. You will find it is difficult to be rude when you are smiling. It clearly changes the tone of your voice.


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