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Chapter 39. People Before Paperwork!

Chapter 39. People Before Paperwork!

SEE ALSO “SIX CARDINAL RULES OF CUSTOMER SERVICE

Have you ever tried to talk on the phone with someone who was obviously doing something else during your conversation? Perhaps the person is going through papers, adding figures on a calculator, or finishing a note or memo— anything but paying attention to you. Maybe you can actually hear the computer keyboard being worked. The person talks in a distracted fashion, or worse, he or she asks you to wait while completing other tasks!


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