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Chapter 32. Message Mangling

Chapter 32. Message Mangling

During an average day, people frequently aren’t available to take calls. Now with voicemail you often have a choice between leaving a recorded message or leaving it with a person. (Voicemail is covered later in this book.) Taking a message can become such a routine task that you might take messages without thinking about them. Or, because you are rushed, the original message might get shortened to a few words or phrases without many “social graces.” Unfortunately, the called party may not get the meaning of the original message, and you might be accused of “message mangling.” For instance:

Receptionist: “John’s not here now. Want to leave a message?”

Tim: “Yes, I sure do. I’d like to attend the meeting, but I’m unable to. I’m at the hospital; my wife is having a baby. I’ll call him tomorrow.”


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