• Create BookmarkCreate Bookmark
  • Create Note or TagCreate Note or Tag
  • PrintPrint
Share this Page URL
Help

Chapter 26. Irate Callers

Chapter 26. Irate Callers

If your job entails taking calls from unhappy callers, you have your work cut out for you. You may be vulnerable to outbursts from dissatisfied customers or associates, or perhaps experiencing a disaster or other stressful situation. Handling this type of call takes time and training, but it can be accomplished effectively. Here are some techniques for turning unhappy callers into satisfied customers.


PREVIEW

                                                                          

Not a subscriber?

Start A Free Trial


  
  • Creative Edge
  • Create BookmarkCreate Bookmark
  • Create Note or TagCreate Note or Tag
  • PrintPrint