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Chapter 17. Foreign Accents

Chapter 17. Foreign Accents

Call it simple kindness or call it common sense, but learning to deal with language accents that are foreign to you can definitely be good for business. For many people, English is their second language. These people represent a sizable market for any corporation selling products or services in the United States. Or, perhaps English is your second language—in either case, from time to time the phone calls you answer may be from people whose accents are unfamiliar to you.

Here are five rules to remember when dealing with a foreign accent:


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