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Chapter 16. Five Forbidden Phrases

Chapter 16. Five Forbidden Phrases

The Five Forbidden Phrases were collected from scores of radio and television shows on which the Telephone Doctor® has appeared. Customers called in and talked about what they never wanted to hear on the telephone. Interestingly enough, from California to New York, from Texas to Minnesota, the same five things annoyed most people.

If you memorize the Five Forbidden Phrases and learn to avoid them, using the recommended responses instead, you will get immediate, positive results.


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