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Chapter 15. Fast Talkers

Chapter 15. Fast Talkers

Aggravating, aren’t they? Fast talkers are frustrating; however, they can be handled.

Your first instinct may be to yell at the caller and say, “What do you think I am? A recording machine? I cannot write as fast as you talk!” But put those feelings on hold, and wait for the caller to take a breath—and he or she will. When you hear the pause, interject the following: “Excuse me. I’m having a little difficulty understanding you. If you would please slow down just a bit, I’ll be able to get this all correct for you.” It really works! That is what the caller wants: to be assured that you are going to get all the information.


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