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Chapter 9. Company Jargon

Chapter 9. Company Jargon

SEE ALSO “SIX CARDINAL RULES OF CUSTOMER SERVICE

Simply put, company jargon should stay within your company. Using it with outside callers often causes mistakes and miscommunications. You are far more familiar with these terms and abbreviations than the caller, and you will not impress anyone with words or technical knowledge they don’t understand. Just the opposite—you will annoy them. To maximize communication and understanding, use common English without “alphabet soup” abbreviations.


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