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Chapter 6. Call Centers

Chapter 6. Call Centers

Formerly called Customer Service Departments, call centers are growing in number, popping up in virtually every industry. Call centers, by definition, are departments within an organization that are staffed by personnel normally called Customer Service Representatives, or CSRs, who take and/or make calls for a product or service.

Here are the Telephone Doctor®’s TEN BEST CUSTOMER SERVICE TECHNIQUES. By using even one of them, you are bound to see an increase in satisfied customers. So whether you are already the best or you need a refresher course, these techniques will be a welcome addition.


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