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About The Author

About The Author

Nancy Friedman, the Telephone Doctor®, has been setting the standards on telephone skills and customer service for thousands of corporations in the United States and abroad since 1983. Telephone Doctor® videos are available in seven languages and in 27 countries.

Nancy is regarded as “America’s foremost and most sought-after speaker on customer service and telephone skills.” She and her husband, Dick, work together at their Telephone Doctor® headquarters building in St. Louis, Missouri.

Nancy can be reached at:

The Telephone Doctor® 30 Hollenberg Court St. Louis, MO 63044 Phone: 314-291-1012 Fax: 314-291-3710 email: Nancy@telephonedoctor.com website: www.telephonedoctor.com

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