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Chapter 28. “I’m Sorry”

Chapter 28. “I’m Sorry”

Starting a sentence with “I’m sorry, Ms. Abraham is out of the office” is unnecessary. Use “I’m sorry” only when there is responsibility on your part. It is not your fault when someone is out of the office. Keep “I’m sorry” from becoming a universal excuse.

It is much more professional, helpful, and positive to say, “Ms. Abraham is out of the office until Tuesday.” Then reintroduce yourself and make your Service Statement (see the sections on “Message Taking”).


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