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Chapter 59. “We Can’t Do That”

Chapter 59. “We Can’t Do That”

SEE ALSO “FIVE FORBIDDEN PHRASES

This phrase is guaranteed to get your customer’s blood boiling. To many people, it is a challenge. Why challenge someone to seek a competitor who can “do that”? Try this instead: “That’s a tough one. Let’s see what we can do.” Then find a solution.


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