• Create BookmarkCreate Bookmark
  • Create Note or TagCreate Note or Tag
  • PrintPrint
Share this Page URL
Help

Chapter 23. “I Don’t Know”

Chapter 23. “I Don’t Know”

SEE ALSO “FIVE FORBIDDEN PHRASES

There’s no need to ever utter these three words. If you don’t know the answer to a customer’s question, find out. That’s your job. There isn’t a thing (outside of sensitive and financial information) that you can’t find out if you try.


PREVIEW

                                                                          

Not a subscriber?

Start A Free Trial


  
  • Creative Edge
  • Create BookmarkCreate Bookmark
  • Create Note or TagCreate Note or Tag
  • PrintPrint