Nancy Friedman, the Telephone Doctor, has been setting the standards on telephone skills and customer service for thousands of corporations in the United States and abroad since 1983. Telephone Doctor videos are available in seven languages and in 27 countries. Nancy is regarded as America's foremost and most sought-after speaker on customer service and telephone skills. She and her husband, Dick, work together at their Telephone Doctor headquarters building in St. Louis, Missouri. This book includes the important topics of cell phones, email, online customer service and much more information on the ongoing saga of voicemail.

Coverage includes:

  • To present basic telephone courtesies

  • To show how to handle telephone conversation problems

  • To explain what to avoid in telephoning

Subscriber Reviews

Average Rating: 5 out of 5 rating Based on 1 Rating

"Telephone Skills from A - Z - The Telephone Doctor" - by barbara.glenn@spencergifts.com on 15-JAN-2014
Reviewer Rating: 1 star rating2 star rating3 star rating4 star rating5 star rating
This book was excellent.  It was a very easy read and gave excellent ideas and suggestions for how to handle calls from the beginning to end.  Would suggest every customer service representative read this book.
Report as Inappropriate

Table of Contents