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Chapter 27. Question-and-Answer Techniques > Listening Attentively to Questions

Listening Attentively to Questions

Perhaps you have seen a speaker listen to a question while pacing back and forth, not looking at the person asking the question. The speaker may not know what is being asked until the question is finished. It is important to wait until the questioner has finished.

While the question is being asked, you should watch the person who is asking it. Often it is possible to pick up clues to the intensity of the question, the feelings behind it, and any hidden agendas. Pay attention to the questioner’s body language.


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