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  1. Remember the power of anattention-grabbing introduction. Use your position-action-benefit statement. After you get the attention of your audience, review the agenda and the time schedule, and set any ground rules that may be necessary. Review the procedure for acknowledging and dealing with questions. However you set it up, remember that the ground rules need to be clear to everyone before you begin.

  2. Stick with the agenda you have designed. Your agenda needs to be flexible enough to allow time for feedback, but as in a live presentation, some lengthy discussions may have to be taken “off line.” Remember the importance of an introduction and conclusion, as well as the preview and review.

  3. Use your voice! In a telephone conference, it is the only tool you have, and even in a videoconference, it is essential to keep your voice strong and engaging. Avoid a monotone, and please, please do not read. Talk.

  4. Take the temperature of the group periodically. In other words, build time into the agenda to hear from each site and clarify any misinformation. When communicating electronically the chances for mistakes in understanding multiply.

  5. Allow time for feedback. Reinforce commitment to action items at the review stage of the conference call.


  1. Be aware of your body! Remember that others can see you, even if you are not the one talking. If your facility has a third monitor that allows you to preview what you will look like on screen, take advantage of it.

  2. Avoid any side conversations. Because the systems are voice-activated, the picture starts to break up and re-focus on another location when it picks up a voice. If you need to have a side discussion, use the mute button.

  3. Manage audience focus. Keep the presentation lively and use the equipment to its best advantage. Judiciously use the zoom to focus on the person speaking. When using visual aids, remember that the graphics need to be bold, simple, and to the point, just as they would in a “live” presentation. Avoid data dump; crowded or poorly designed visual aids are even more difficult to read from a camera than they are in person.



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