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Screening Calls

In today’s hectic business world, it’s a fact of life that most executives have their telephone calls answered by their staff. This often makes executives seem inaccessible and puts the staff members in an awkward position.

Because having their calls screened sometimes affects callers negatively, you need to be as tactful as possible. Demanding “Who’s calling?” before announcing that the person they want isn’t in or isn’t taking calls will only irritate callers. If the executive will take calls but wants to know who’s on the other end first, try something like “Yes, she’s in. May I tell her who’s calling, please?” If she’s only available to certain people, you could say, “She’s away from her office for a few minutes. May I take your name and number and ask her to return your call?” It’s just plain rude if the call isn’t returned after he or she has been given this information; it tells callers they are considered unimportant.


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