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Voice Mail

Voice mail includes a variety of automated phone answering systems used for customer self-service and for taking messages. The systems’ common denominator is that you reach an automated voice that gives you choices of numbers to push on the phone to supposedly get you where you want to go.

Automated Answering Systems

Nine out of every 10 people I talk with hate voice mail, and a recent communication briefings survey confirmed that 42% of its readers list automated phone menus as the phone practice that irritates them most.


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