This is a superb guide to the subtleties and complexities of business etiquette. This book shows how to maintain a professional and competitive edge by understanding basic business etiquette. In addition to the exercises and activities on making introductions, dining out, sending and receiving gifts, public manners, tipping and attire, there is updated information on electronic etiquette.

Coverage includes—

  • To review business etiquette and its role

  • To discuss techniques for meeting people

  • To discuss telephone and electronic etiquette

  • To suggest good business meeting protocol and multicultural etiquette

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