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Step 3: Be Immediate

Once you have mutually agreed upon expectations and done your research, you are prepared to give positive or negative feedback—or maybe both. If someone has done a good job, don’t just keep quiet: Praise that person for it! Feedback can be positive as well as negative, and helpings of the former help us tolerate doses of the latter. Positive feedback should be given as close as possible to the actual event or accomplishment to have the greatest positive impact. However, for negative feedback, you need to consider your timing.

  • You can do it immediately following the behavior, as Constructive Criticism.

  • Or you can do it just prior to the next opportunity to improve or grow, as Advice.


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