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Step 2: Research the Facts

Susan D.Schubert, co-author of Managing Upward (Crisp book) advocates that “people need to be told the truth” is a myth. The fact is, how you give the critical feedback is what counts. Schubert suggests an intermediate step of conducting the research first. There are many elements to this research.

What Happened?

Be sure you have accurate information about what the person did and why. When conducting research on other’s behavior, you will need to listen to others without judging what they are saying or how they are saying it. Try to focus on their intent rather than their style. Remember, the other person may be nervous, angry, or upset and have difficulty expressing facts and feelings. Consider that the person’s style of speaking or writing could affect your judgment, either positively or negatively, about their work.


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