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Chapter 5. Responding to Critical Feedba... > Exercise: Self-Assessment in Respond...

Exercise: Self-Assessment in Responding to Critical Feedback

  1. Place a plus (+) by those situations you handle appropriately, a minus (-) by those you avoid handling, and a zero (0) by those you handle adequately but not well.

    In a department meeting, you make an important statement that everyone ignores.

    Your boss criticizes your job performance.

    Your spouse criticizes your appearance.

    You hear from a colleague that your boss is upset about a comment you made in yesterday’s staff meeting.

    Someone criticizes you for something you know you didn’t do.

    A colleague makes an off-hand negative comment about a project of which you are in charge.

    Things haven’t been going well for you lately, you are feeling “down,” and your officemate says you have a “bad attitude.”

    A manager from another department sends you a memo outlining his/her critical feedback of your latest idea.

    You are criticized in a gender-related manner, as in “That’s just like a female.”

    You complete an assignment to the best of your ability but are told you could have done a better job.

    You apply for a new job and are turned down.

    A customer on the phone starts yelling at you about something for which you are not responsible.

  2. Examine those situations that you marked with a plus (+) and list the actions you took that caused you to be effective:

    _____________________________________________________

    _____________________________________________________

    _____________________________________________________

    _____________________________________________________

  3. Analyze those situations that you marked with a minus (–) or zero (0). Write down why those situations are difficult for you to handle and the actions you typically take:

    A. WHY DIFFICULT? B. TYPICAL RESPONSE


    _____________________________________________________

    _____________________________________________________

    _____________________________________________________

    _____________________________________________________

  4. Are any of the reasons you listed above in 3A related to your self-image, or to your parental messages outlined in Chapter 1? If so, what are some patterns you are beginning to notice?

    _____________________________________________________

    _____________________________________________________

    _____________________________________________________

    _____________________________________________________

  5. What positive self-talk statements can you use to counter your negative beliefs and messages?

    _____________________________________________________

    _____________________________________________________

    _____________________________________________________

    _____________________________________________________


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