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Part II: How to Give Constructive Feedback > The Importance of Follow-Up

Chapter 23. The Importance of Follow-Up

Follow-up is a critical step in the constructive feedback process. For one thing, it emphasizes the seriousness of the issue to the recipient of the feedback. Also, both parties can feel a sense of accomplishment when the agreement is kept. This increases self-confidence in both. Likewise, the recipient of the critical feedback is more likely to accept the consequences if he or she agrees to the Action Plan (Step 4). By mutually agreeing to an Action Plan, there will be no reason for either party to be surprised when the issue comes up again, whether because the agreement was kept or was broken.

Keep in mind that the only basic difference between giving constructive feedback and coping with recurring problems is a discussion. In Section 13, we discussed how to give constructive feedback to a person who has merely gotten off track. You gently remind him or her of your mutual goals and expectations. In this chapter, we discussed the situation in which you have already criticized the behavior and sought outcomes that have not yet been achieved. It is at this point that you will want to have a discussion with that person about the reasons for the problem and agree upon an action plan as outlined in the preceding pages.


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