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Part II: How to Give Constructive Feedba... > Guidelines for Giving Positive Feedb...

Chapter 19. Guidelines for Giving Positive Feedback

Providing positive feedback is extremely valuable because it can increase confidence, encourage motivation, and improve performance of others. And it’s as easy as 1–2–3:

#1 Tell the person in specific, descriptive terms what behavior s/he did right and the impact of that behavior—up front.
#2 Tell the person how you feel about the behavior or how the behavior will affect others—be specific.
#3 Encourage more of the same behavior.

POOR EXAMPLE: “Great report on Project X, Jill. Looks really good.”

GOOD EXAMPLE: “Jill, you really did a good job on the Project X report I asked you to complete last week. I was especially impressed with the analysis of the numbers and how well you explained the statistics you compiled in the written part of the report. I’m confident the Vice Presidents will be able to make an informed decision because of the quality of the information you provided. Thanks for doing such a thorough job. Keep up the good work.”



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