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Part II: How to Give Constructive Feedba... > Providing Critical Feedback in Publi...

Chapter 12. Providing Critical Feedback in Public

It goes without saying that critical feedback should always be given in private. It is a big mistake to hold a staff meeting and “remind” everyone that the starting time is 8:00 A.M. when everyone in that room knows that only one staff member is consistently late. It’s better to deal with that individual alone. Too often, the chronically late person doesn’t get the message unless you confront them alone. In the meantime, you have irritated everyone else because they know who the culprit is.

Likewise, do not resort to nonverbal cues instead of directly providing individuals with critical feedback. For example, with your chronically late employee, do not take an obvious look at your watch, tap it, and say sarcastically within everyone’s earshot, “Is my watch broken? Does your watch say 8:25?” You need to confront the individual immediately and use the DASR script to get him or her back on track.


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