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Chapter 22. Question and Answer Techniques > How to Listen to Questions

How to Listen to Questions

Perhaps you have seen a speaker listen to a question while pacing back and forth, not looking at the question asker, and then interrupt with something like, “You don’t have to finish, I know what you’re asking.” The speaker may not know what is being asked until the question if finished. It is important to wait until the question has been fully asked.

While the question is being asked, you should watch the person who is asking it. Often it is possible to pick up clues to the intensity of the question, the feelings behind it and any hidden agendas if you are aware of body language.


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