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Chapter 6. Summary > Communicating with Colleagues and Customers

Communicating with Colleagues and Customers

So many difficulties encountered in our personal and professional lives can be traced to misunderstandings. There are aspects of the communication process to bear in mind in order to prevent future miscommunications:

  1. Communication is irreversible.

  2. Communication is constant.

  3. Communication connects (or dis-connects) us.

  4. Communication can always be improved.


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