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Chapter 11. Long Documents > Document 12: The Table of Contents

Document 12: The Table of Contents

Contents

Abstract ............................................. ii
1.0 The Need for Document Standards .............. A-1
1.1 Growth of Central Wyoming Bank ............... A-3
1.2 Kinds of Software Development ................. A-6
1.3 Kinds of User’s Manuals ....................... A-8
2.0 Writing Requirements .......................... B-1
2.1 Audience Analysis Techniques .................. B-4
2.1.1 Clerical ....................................... B-7
2.1.2 Specialists ..................................... B-10
2.1.3 Non-Specialists ................................ B-12
2.2 Drafting the User’s Manual ..................... B-14
2.3 Composing the User’s Manual ................... B-15
2.3.1 Style ......................................... B-17
2.3.2 Tone ......................................... B-19
2.4 Field Testing the User’s Manual ................. B-20
2.4.1 Analysis of Results ............................. B-24
2.5 Revising the User’s Manual ..................... B-26
3.0 Content Standards ............................. C-1
3.1 Title Page ..................................... C-2
3.2 Table of Contents .............................. C-3
3.3 Abstract ...................................... C-5
3.4 Introduction .................................. C-6
3.5 Systems Overview ............................. C-7
3.6 Operations .................................... C-9
3.7 Systems Codes ................................ C-11
3.8 Error Messages ................................ C-13
3.9 Index ......................................... C-15
4.0 Revision Standards ............................ D-1
4.1 Original Pages ................................ D-3
4.2 Updated Pages ................................ D-4
4.3 Inserted Pages ................................ D-5
4.4 Updated Sections .............................. D-6
5.0 Production Standards .......................... E-1
5.1 Selecting Binders .............................. E-3
5.2 Reprinted Tabs ................................ E-5
5.3 Reproduction Quality ........................... E-7
5.4 Assembly ..................................... E-9
5.5 Distribution ................................... E-10
5.5.1 Internal ....................................... E-12
5.5.2 External ...................................... E-13
6.0 Graphic Standards ............................. F-1
6.1 Pictures ....................................... F-3
6.2 Illustrations ................................... F-5
6.3 Layout ........................................ F-8
6.4 Typography ................................... F-10




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