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Chapter 3. Knowing Your Audience > Case Study #1: Analyzing an Audience

Case Study #1: Analyzing an Audience

You have been asked to prepare an office administration manual for your division. This manual will be used by a broad range of employees—from secretaries to scientists. Included in the manual will be everything from the location of FAX machines to the procedure for submitting an expense report. After thinking about the contents and your audience, use the grid below to identify potential problems in writing a manual for such a diverse audience and to formulate the strategies that you can use to solve these problems.

Component of Manual Potential Problem Potential Solution



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