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Part II: Understanding the Why’s and Whe... > Review: Selecting Strategies for Dif...

Chapter 13. Review: Selecting Strategies for Different Audiences

Before you move to the next section of the book, take a few moments to review what you’ve learned in this section by responding to the four case studies that follow. Remember these questions: How much resistance or support should I expect? And what strategies should I use for this kind of audience?

Compare your answers to those of the author.


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