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Chapter 16. Communication Myth #7 > Case Problem: Beliefs, Attitudes, and Value...

Case Problem: Beliefs, Attitudes, and Values

Imagine that you are a supervisor for a company that makes precision engineering parts. One of your workers, Ann, notices that your company sells a component to the military for three dollars, and the same component to civilian purchasers for only one dollar. She reports the difference to you, and you explain that the difference in price is because the company is required to do additional quality and safety testing on the parts supplied to the government, but not on those supplied to civilian customers. You remind Ann that an investigation into the problem would cause delays that could cost the company the government contract, even if the company is not found to be at fault. Ann’s decision about how to handle this situation will be the product of different beliefs, attitudes, and values:

Some of Ann’s beliefs might include:


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