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Chapter 1. Introduction > A High-Tech World

A High-Tech World

There has always been a need for clear communication in business. A poorly worded letter will either cause confusion or leave a poor impression. A muddled memo can result in misunderstanding or lead to employee grievances. A sloppy report will often result in lost business.

Part of the challenge of clear writing is the nature of business communication. Business writing is often necessarily technical and complex. This kind of writing makes special demands on a writer. A writer who has not yet learned to have sympathy for the reader is bound to create problems for himself or herself.


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