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Chapter 14. Switching Hats Becoming a Sh... > Critical Listening: Shaping Up the F...

Critical Listening: Shaping Up the Flim-Flam

As a member of the group to which the presentation is being given, you do not want to be bamboozled. As a member of the presenter's team, you want to be able to help upgrade the presentation and advance your team's cause. As a presenter you want to be able to present arguments that will stand up to critical assessment, that will not be shot down by the sharp critics who abound in the business world, especially when it is their dollars that are being spent or their business success that is at stake.

For any of these purposes, knowing what makes sense or doesn't, being able to spot the flaws or flim-flam, and cutting through the razzle-dazzle to get at the crucial stuff require that attentive listening be backed up with smart listening. The sophisticated listener knows what to look for to understand and appreciate sound thinking and to challenge or discount faulty thinking. Here are some tips.


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