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Managers: Do Your Part

A primary role of managers is to encourage, cajole, or even direct their associates to work on skills they need or will need to do their jobs well. Performance reviews often focus on "hard" skills—computers, safety, processes—and pay little attention to "soft" skills, such as interpersonal communication or presentation needs.

"Absolutely the most important thing for a leader," says Anteon Corporation's former COO Mike Cogburn, "is to give their colleagues the opportunity to make presentations, to interact with others in meetings, to succeed or fail. These are critical skills for professionals and managers, and often these are not tested adequately."[2]


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