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THE PILLAR OF EXPERTISE

Once trust has been established, it is much easier to build the second pillar of credibility – expertise.

In one experiment carried out at an Australian university, a man was introduced as a guest speaker from Cambridge University in England. However, his expertise was represented differently to each class. To the first class, he was introduced as a student, to the second class as a demonstrator, to the third class as a lecturer, and to the fourth class as a senior lecturer; to the fifth class, he was introduced as a professor.


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