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Chapter 1. Planning the Letter > Researching the Facts

Researching the Facts

Before you write a letter, it makes sense to know what you plan to talk about. If you wing it and write whatever comes into your head, chances are you will end up with a confused, ineffective letter.

Get the facts together prior to composing anything resembling a first draft of a letter. For example, if you are corresponding with a customer, examine all previous correspondence with him or her. Depending upon the volume of this correspondence, and assuming the customer to be a fairly good letter writer, you can learn a good deal about the personality, interests, and values of the person to whom you are writing.


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