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Chapter 9. Credit and Collection Letters > Letter from Customer About Billing E...

Letter from Customer About Billing Error

Sample Letter 9.39 was written by a customer to clear up an error in billing. The writer's tone is polite and not accusatory, and the mention of the company's original price, as quoted on the enclosed fax, lends support to her claim that the company, not the customer, is in the wrong. The writer closes with a request for further contact and an expeditious solution to the problem.

Sample letter 9.39. Letter from customer about billing error (full-block format).



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