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Chapter 2. Components of an Effective Letter > Language—Clarity vs. Ambiguity

Language—Clarity vs. Ambiguity

Language is a means of communication. This may seem like a foolishly simple observation to make, but remember that for communication to be completed successfully a sender must convey his or her message so that the receiver not only receives, but also understands, the message. If language is not used clearly and accurately, the communication process cannot be successfully completed.

A simple rule to remember is that the English you use in your every-day business should be the same good English used by people in all walks of life. Granted, there may be terms intrinsic to your industry, but there is not a special type of "business English" to be learned and used when writing business letters. Good English is good English.


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