There's no reason to write a business letter from scratch when a better one exists already! This authoritative book and easy-to-use CD-ROM have everything busy professionals need to create effective business correspondence-from style and grammar guidelines to hundreds of fully executed model letters and memos, plus new sections on business e-mail and more.

The book also offers a refresher course in the letter-writing basics, including formatting and addressing letters, getting a point across, and avoiding common stumbling blocks. The CD-ROM puts powerful communication right at the reader's fingertips with an impressive array of ready-made, customizable letters for:

  • Sales, marketing, and public relations

  • Vendor and supplier issues

  • Credit and collections

  • Personnel matters.

  • Every conceivable business situation-more than 365 letters in all!

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