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Chapter 11. Wrapping Up Your Course (So ... > REPORTING RESULTS TO MANAGERS AND DE...

REPORTING RESULTS TO MANAGERS AND DECISION MAKERS

Be prepared to share the results of your training with the participants' supervisors and with the decision makers who approved or allocated resources for the training. Remember, your purpose is to present a success story of the course and generate opportunities for repeat sessions. Your report might look something like Exhibit 11.2.

Exhibit 11.2. SAMPLE MEMO REPORTING ON THE SUCCESS OF A PRESENTATION SKILLS TRAINING COURSE

Memorandum
To: John Bigg, Decision Maker

From: Sherron Bienvenu, Training Director

Date: Month xx, xxxx

Re: Results of the Winning Presentations course

Thank you for the opportunity to deliver the Winning Presentations seminar to 24 members of our management group. All of the designated participants attended. I'd like to share some feedback and recommendations.

Course Feedback

These are the most frequent answers to each question:

  • What did you like best about this workshop?

    1. Relevant information

    2. Practical outlines

    3. Trainer's knowledge

  • What would change about this workshop?

    1. Nothing

    2. Allocate more time for individual presentations

    3. Make the group smaller

    4. Add time or take out material

  • List three things you will do differently the next time you select information for a presentation:

    1. Benefit for audience

    2. Better audience analysis

    3. Not ask for too much

  • List three things you will do differently the next time you organize information for a presentation:

    1. Start with an attention-grabber

    2. Summarize

    3. Reduce my main points

  • List three things you will do differently the next time you deliver a presentation:

    1. Be myself

    2. Not look at the screen so much

    3. Walk around more

  • Would you recommend this workshop to your colleagues?

    22 said yes

  • If yes, what specific elements would be most valuable to your colleagues?

    1. Focusing on specific audiences

    2. Identifying annoying delivery habits

    3. Improving organization

  • If no, please explain why.

    Only one response: They already know this.

  • What is the most important thing you learned in this workshop?

    1. I have more to learn

    2. Audiences would rather be somewhere else

    3. Benefit really makes a difference

    4. Always be prepared

  • Overall, this course (circle one):

    Exceeded my expectations—18

    Met my expectations—5

    Needs improvement—1

Recommendations

Based on this feedback, I suggest that we discuss offering this seminar to other management-level employees. I also recommend that we respond to the request for more time and feedback on individual presentations, either by 1) reducing the group size and extending the workshop to a full day, or 2) offering executive coaching on an as-requested basis. We could pilot an executive coaching program with these 24 participants to measure response and results.

I'll call for an appointment to discuss these issues, and I look forward to our next training programs. Thanks again.



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