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Chapter 11. Wrapping Up Your Course (So ... > SOLICITING FEEDBACK FROM YOUR TRAINE...

SOLICITING FEEDBACK FROM YOUR TRAINEES

Build your feedback questionnaire carefully to get good, usable information. I offer these suggestions:

  • Request feedback, not evaluation. The distinction may be subtle, but the emphasis should be on insights that can be used to improve future courses. Call your form a "Feedback Form."

  • Ask directly for what you want to know. For example, you will probably want a success story to pass on and some specific issues to work on yourself for next time. So ask for this kind of information.

  • Ask open-ended questions such as, "What did you like best?" and "What would you change about the course?" Don't use leading, close-ended questions such as, "Most people like this course; was it helpful to you, too?"

  • Request specific take-aways such as, "What will you do differently the next time you prepare a presentation?"

  • Avoid numerical scales ("On a scale of one to six, how do you rate the content of this course?"). Scaling can be tricky. One person's five is another person's four, and it's difficult to get meaningful insights from such numbers.

  • If you want ratings, assign objective descriptions such as, "Exceeded my expectations," "Met my expectations," and "Needed improvement."

  • Keep the feedback form simple. If you ask too many questions, you won't get thoughtful answers.


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