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Part III: Writing specific messages > Unit summary: Writing specific messages

Chapter 9. Unit summary: Writing specific messages

Topic A In this unit, you learned how to write business reports and business messages. You learned about the components of a properly formatted business letter. You also learned how to write a memo.
Topic B Next, you learned how to write opinionated messages, such as apology letters, negative messages, and persuasive messages. You learned that written apologies help regain the respect and goodwill of clients and individuals within an organization. You also learned that mixing good and bad news together helps lessen the impact of a negative message.



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