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Chapter 8. Writing opinionated messages > Multiple-choice questions

Multiple-choice questions

1: Here is the first paragraph of a draft apology letter:

I apologize for the accessibility problems you experienced with our automated account information system. I’d like to rectify this situation for you.

From the following choices, select the most appropriate replacement for the underlined sentence.

  1. I want to rectify this situation for you immediately.

  2. We will do everything we can to rectify this situation immediately.

  3. We appreciate your business and want to rectify this situation immediately.

2: Here is the second paragraph of the apology letter:

A recent increase in clients using this service has caused our current system to become inefficient. We hope to complete the system repairs as soon as possible.

This paragraph contains an error in terms of how to provide your reader with new information about a problem. From the following choices, select the most appropriate replacement for the underlined sentence.

  1. The system will be repaired very soon.

  2. Our system repairs will be completed by the first of next month.

  3. We hope to have the system repaired by next month.

3: Here is the last part of the apology letter:

I hope this letter has answered any questions you might have. We are looking forward to the completion of this system upgrade.

This is not the best way to close an apology letter. From the following choices, select the most appropriate replacement for this paragraph.

  1. Although this letter should address your concerns, please contact us if you have any other questions.

  2. This should cover your concerns. The system upgrade will correct any additional problems.

  3. If you have any additional concerns, please contact me directly at 622-5000.




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