• Create BookmarkCreate Bookmark
  • Create Note or TagCreate Note or Tag
  • PrintPrint

Review questions

1: Read the following paragraph:

“We look forward to helping you meet your future purchasing needs. If you have any additional questions about what this change means to you, please call us at 1-800-555-1662.”

Is this an appropriate way to end a business letter sent to customers?

2: Put the following steps for writing an apology in the correct order.

Step Step #
Limit recalling negative details to keep the tone of the message positive.

Apologize and inform the reader that you care about his or her business or feelings.

Focus on the action you are taking to correct the mistake.

Request additional feedback from the reader.

Inform the reader of how you plan to prevent the problem in the future.
 


3: Which sentence communicates a persuasive message more effectively?
  1. If you feel unable to resolve this problem, please contact me and I will work with you to determine an appropriate course of action.

  2. If you are unable to resolve this problem for me, I will contact your supervisor to handle the situation.

4: List the four steps for writing a complaint.




PREVIEW

                                                                          

Not a subscriber?

Start A Free Trial


  
  • Creative Edge
  • Create BookmarkCreate Bookmark
  • Create Note or TagCreate Note or Tag
  • PrintPrint