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Exercises

1: Which of the following are types of nonverbal communication.
  1. Charisma

  2. Handshake

  3. Proximity

  4. Touch

  5. Intelligence

  6. Gestures and Posture

  7. Expression and Eye Contact

2: What messages do the following pictures convey?

3: Your instructor will choose one student to play the role of a person who has just taken over as Interim Director of Industrial Casing Products. This person has the task of reducing the number of different styles of cases manufactured, and now has to meet with the Sales Manager of Industrial Casing Products.

The Interim Director must discuss the option of reducing the number of styles with the Sales Manager, as well as announce his appointment to the position of Interim Director of Casing Products.

The Sales Manager is task-oriented and confident. While practical when addressing day-to-day situations, this manager can be impatient and insensitive to others, and always wants to be in control of a situation. In addition, the Sales Manager is not considered a good team player.

What communication style did the Sales Manager use during the discussion?

What communication style did Interim Director use during the discussion?

What went right during the discussion?




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