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Chapter 22. Unit summary: Customers and vendors > Independent practice activity

Independent practice activity

1: Which of the following actions will enable you to properly reject a vendor’s contract.
  1. Do not give reasons for the rejection

  2. Express disinterest in future business

  3. Express interest in doing future business

  4. Thank vendor for submission of contract

  5. Explain good points first

  6. Send a form letter rejecting the contract

  7. Focus on positive aspects

2: Which communication method would you use if you were seeking a specific piece of information?
  1. Face-to-face

  2. Phone call

3: When responding to a customer complaint, you have obtained all pertinent information. What should you do next?
  1. Express empathy

  2. Develop a solution

  3. Confirm the problem

  4. Follow up

4: The key to rejecting a contract proposal without alienating the vendor is to focus the rejection on the contract and not on any external or personal issues.
  1. True

  2. False




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